Terms and Conditions Clause

  1. Introduction

Shivranjani Food Traders (the “Website Owner”) operates the website www.rasoidas.com (the “Website”). The Website Owner, including affiliates (“we” or “us” or “our” or “SFT”) provides the information contained on this Website or any of the pages comprising the Website to visitors (“Visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). This Agreement is made between you and us.

  1. Website Availability

SFT may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension. SFT reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice. In the event that SFT, in its sole discretion, considers that you are making any illegal and/or unauthorised use of the Website, and/or your use of the Website is in breach of these Terms, SFT reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, initiating legal proceedings.

  1. Eligibility

Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years, your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material, which is for adult consumption and the sale of which to minors is prohibited 

  1. Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by contacting the customer service and further detailed see Privacy Policy Clause  on the website.

  1. You are Status:

By placing an order to purchase Products (Order) through the Website, you warrant that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old;

The Contract Between You And SFT:

After complete add to cart process you click on cart wherein you can see your order and also you can update your order. after that you proceed to checkout process whereas you fill your billing details, shipping address (where your shipping address not mention then your billing address treat as a delivery address), after that complete your payment process you will receive an SMS from SFT acknowledging that SFT has received your order. Please note that this does not mean that your Order has been accepted. All orders are subject to availability of the items that are ordered, and SFT will inform you via SMS or call about unavailability of a certain product. For the avoidance of doubt, your contract with SFT relates only to your use of the Website and the services available therein.

 

  1. Pricing

All the products (Fruit, Vegetables & Immunity Booster Products) listed on the Site will be sold at Rasoidas Price unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices, do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

  1. Cancellation by Site / Customer

You as a customer can cancel your order anytime after you place order provided that such condition subjects to Cancellation Refund Policy. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

  1. Cancellation, Return & Refunds

SFT Cancellation Returns & Refunds Policy:

 

It is our sincere endeavour to serve you with good quality products.

  1. You as a customer can cancel your order within 1 hours after placing the order.
  2. If you happen to receive a defective product at the time of delivery, you can refuse the products at the time of delivery and get refund to the e-wallet or refund to the source. If you notice a defect or deficiency in a product after delivery has been accepted by you, you can raise a return or replacement request by sending an email to [email protected] or call to 7665884428 or send us on message on what’s app within 1 hours from accepted order as per mentioned in our Cancellations and Returns Time policy. The request received after the applicable periods will not be entertained. For returns initiated within the allowed period, we will refund the amount to e-wallet or to the original payment source.

Cancellations and Returns Time policy after delivery:
1. Perishable goods (Fruit & Vegetables): Within 1 hours from the delivery Time.
2. Other goods: Within 1 days from the delivery date.

  1. Credit Card or Debit Card Payments:

We have built in relevant security systems on the website based on the prevalent industry standards. Our payment systems are managed by third party payment gateways (Paytm), which are a reputed and renowned manager of payment gateways with the relevant security checks built-in. Payments are made only after a multiple level check including encryption and passwords. In a card transaction, you must use your own credit card or debit card or other payment cards. We will not be liable for any payment fraud due to use of your card by any other person, whether known or unknown to you. The liability for use of a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

  1. Trademarks:

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner and the suppliers of the products listed on the Website. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

  1. External Links:

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at [email protected] if you would like to link to this website or would like to request a link to your website.

  1. Specific Use:

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website.

  1. Delivery:

Both parties agree and confirm that

After placing your order we will delivered your order within the 7 days from the date of place of order by you.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or phone number or any other wrong information) SFT shall not be obligated to attempt re-delivery.

If in any case the customer refuses to accept the product at the time of delivery without an appropriate reason to do so then rasoidas.com is not responsible for the refund of money in case of prepaid orders. and if the mode of payment is cash on delivery then the customer will have to pay the amount equal to the ordered product and if the customer refuses to do so then rasoidas.com is allowed to take a legal action against the customer.  

However, if in good faith/upon request from you, we do attempt redelivery, you agree and undertake to bear the additional costs incurred by us for the proposed redelivery – including the cost of delivery and the value of items which are spoiled due to perishable or delicate nature of product being delivered and multiple handlings. Further, if a re-delivery means any extra costs are incurred by us, in addition to the amount you have already paid, you warrant to make such additional payment promptly upon request made by us.

in the event that a non-delivery or delayed delivery occurs on account of a force majeure event,riots, terrorism, sabotage, epidemic, quarantine restrictions, accident, fire, flood, tempest, earthquake, civil commotion, traffic jams, heavy rains or storm, barricading, curfew, traffic restrictions, transport strike, governmental action or other causes, which are beyond the control of one party, other party shall not be entitled to any claim for damages against the other in respect of such non-delivery or delay in delivery.

in the event that a partial or full, non-delivery or delayed delivery occurs on account of a decision or mistake on our part, to that extent of missed or delayed delivery, you shall not be obligated to pay (for non-delivery) and not obligated to accept the delivery (for delayed delivery). If you have already made payment for a delivery which is missed due to an act on our part, and you choose not to receive a re-delivery or a delayed delivery or an equivalent credit to your e-wallet or to the original payment source, we shall refund that amount to the source of payment.

 

  1. Limitation of Liability:

The aggregate liability of the website owners and its directors, officers, employees, agents, sub-contractors, to the user of the website in respect of any claims, losses, costs or damages arising out of the sale of products or services on the website shall not exceed the total amount of payment received from a user. In the event of our product or services being found defective we are liable to make good any actual and direct loss for the amount paid by you to us and under no circumstance shall we be liable for any indirect, consequential, special or exemplary damages or losses. No liability shall be admissible towards the claims arising out of any alleged bodily injury, disease, sickness or indisposition of any individuals as a result of the possession or consumption or use of any product sold through our website. 

  1. Product Recall:

If the website owners, in good faith decide to recall a product due to an actual product defect, a perceived product defect, intended product improvements, in response to consumer complaints or any other reasons whatsoever, then the buyer of those products shall be intimated via email or message or phone call. It shall be at full discretion of the purchaser whether he or she chooses to respond to a product recall notice and whether to return the product or not. If the purchaser chooses to return the product he or she shall receive full refund or credit to their e-wallet or replacement for the amount spent including the purchase, delivery, pick-up or any associated charges. If the customer chooses not to respond to the recall notice or is unable to respond to recall by virtue of having already used the product, then such user shall not be eligible for any refunds. Irrespective of whether the user chooses to return the product(s) in question or not, the firm overall liability shall remain limited by the total amount actually paid by the customer as described in clause “Limitation of Liability” here in above. 

  1. Best Before Date for Fresh products:

The primary purpose of the website is to sell to our consumers good quality food products including fresh (fresh fruits, vegetables, dried fruits and vegetables, Spices, flour), near-fresh food products (example cut or washed vegetables, cold pressed juices etc.) and other food products. As the user might be aware, fresh food products are subject to perishability within a relatively short shelf life. There are guidelines regarding their consumption prior to a mentioned “best before date” and the applicable storage conditions. Owing to the fact that the fresh products are natural products, which are subject to natural processes and phenomena, which are, not comprehensively enlisted, not completely understood and not  fully controllable, fresh products may change some of their characteristics like colour, taste, texture or freshness and may become unfit for consumption even prior to the suggested best before date. On the other hand, a product past its “best before date” mentioned on the packaging, may lose some or all of its freshness, taste, aroma or nutrients. It may be unfit or unsafe to eat but not necessarily so. We have not conducted any research & development to arrive at a scientifically accurate “best before date” for the fresh products. The “best before date” mentioned on our fresh product packages has been mentioned, in good faith, to help you decide the duration during which the product remains consumable, based on our best estimates of shelf life duration after which a product might not remain fit for consumption, if and only if, the advised storage conditions (temperature, moisture etc) have been strictly followed. However, you should consume a fresh product, even before its “best before date”, relying on your own senses (smell, sight, taste, touch etc.) and not in discriminately relying on the mentioned “best before date” on the package. You should consume a fresh product being fully aware that the ultimate responsibility to decide whether to consume or when to consume a fresh product lies with yourself. This advice is not meant to absolve us of our commitment to deliver good quality products to you and if you find that a product has been delivered to you in a defective or deteriorated state, we commit to either refund the amount paid or give you an equivalent credit in your e-wallet, at your choice. Any such issue has to be highlighted at the time of delivery or immediately after the delivery more fully described in our Cancellations and Returns Policy

  1. No Commercial Use:

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site. 

  1. Visitor Registration:

Visitors will need to register with the Website in order to use some of the services or features made available on this Website. When you register, you are required to provide information about yourself that is current and complete for the purpose for which it is sought (example: your delivery address and your phone numbers). Should any of your registration information change, please notify us immediately either using the Website’s automated service, or via e-mail at [email protected] We may change registration requirements from time to time.

  1. General
  2. Entire Agreement:

These website terms and conditions along with the i) Privacy policy and ii) Cancellation and returns policy constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

  1. Alteration:

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

  1. Conflict:

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

  1. Waiver:

No indulgence or extension of time which either party may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

  1. Cession:

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, at its own discretion. 

  1. Severability:

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. 

  1. Applicable Jurisdiction:

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of Jaipur, India in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

  1. Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

  1. Comments or Questions

If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices, please contact us at [email protected]

Contact Us

To reach our customer service team please email or Call us at: [email protected] Or 7665884428.

All calls to our customer support number 7665884428 will be recorded for internal training and quality purposes.

Office Address:

Jaipur

Shivranjani Food Traders

Registered Address: Plot No. C-90 Kardhani Scheme Kalwar Road Jaipur-302012.

Work Shop Address: D-03 Krishi Upaj Mandi Samiti Muhana Jaipur.

E-Mail: [email protected] 

Phone:+91-7665884428.